Thought Leaders
6 Toxic People Who Are Hurting Your Success
You know who they are -- the chronic complainer, the "gimme me" more type. But did you know that one of these toxic people may be you?
Customer Relationship | Page 5
Building a Business
How Customer Service Reps Should Answer The 3 Most Common Questions
In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints.
By Seth Bailey
Building a Business
4 Times You Need to Say Goodbye to a Client
Nobody likes a break up, but sometimes it's the best thing to do for your business.
Building a Business
Size Matters: Make Your Business Appear Smaller When It Counts
There's a point where a company becomes large enough to lose sight of customers as individuals.
Building a Business
Here Is How to Get Customers With Limited Funds
Your customer-acquisition strategy doesn't need to cost an arm and a leg to be successful.
Building a Business
The Secret to Getting Repeat Customers
Follow these tips for providing excellent customer service, a must-have for any successful business.
Business Branding
4 Warning Signs Your Brand Is a Terrible Teacher
In school, we listened to teachers. Now -- consciously or not -- we listen to brands. Here's how to get people to want to listen.
By Lev Kaye
Building a Business
It’s Not Me, It’s You: When to End a Toxic Client Relationship
If you want to take your business to the next level, you can't be pulled down by the dead weight of bad clients.
Marketing
When You Make Your List of Savviest Marketers, Put the Girl Scouts at the Top
The success of the Girl Scouts' selling diet-busting boxes of cookies, year after year for generations, rates as one of the best marketing programs ever.
Marketing
The Powerful Question You Should Ask Yourself During Every Sales Conversation
OK, I'll admit it: closing every single prospect is impossible. But don't let that stop you from pursuing the sale.
By Jeff Shore
Marketing
Can Content Marketing Help Companies Reach Consumers When They’re Young? (Infographic)
NewsCred's survey discovered that millennials want to be addressed like the unique people that they are.
Building a Business
Becoming Indispensable to Your Customers
Your approach to value creation must begin with, be in partnership with and end with the customer
By Adrian Davis
Building a Business
How to Win Back Lost Customers
A client may not be lost for good. Here are five steps that might help your firm make a comeback.
By Dave Mattson
Thought Leaders
Billionaire Wisdom: 8 Insights From a Quartet of the World’s Most Effective 91成人s
Richard Branson, Jeff Bezos, Elon Musk and Larry Page have harnessed technology to build companies of enormous influence and scale, says the co-author of the new book 'Bold.'
Marketing
Reject the Tinder Approach to Sales and Your Business Will Thrive Happily Ever After
Sales can be one fling after another but a long-term relationship is far more satisfying.
By Falon Fatemi
Building a Business
Keep Your Customers as Close as Family
At your business, aim for the type of intimacy offered at a neighborhood coffee shop or bar where everyone knows your name.
By Chuck Cohn
Marketing
Who Really Runs Your Enterprise?
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
By Chip R. Bell
Building a Business
7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates
Acquiring customers is nice. Keeping customers is how you stay in business.
By Heike Young
Building a Business
Why Catering to Exactly What Clients Want Is a Winning Strategy
Sometimes a consumer won't be able to describe the need clearly but if you can figure out how to best provide the right service, you'll score the business.
Business News
How to ‘Fire’ Bad Customers Without Burning Bridges
There are several things you can do to make the process as pain-free as possible for both parties involved.
Human Resources
4 Ways to Give Your Customers Exactly What They Want
You don't have to have a perfect business, but it does need to be 'good enough' to attract your target audience and land sales. Follow these tips to bring in more business.
Thought Leaders
3 Types of Leadership Strategies That Distinguish Outstanding 91成人s
Be familiar with all varieties as you may need to adapt your management style to better deal with unexpected situations.
Building a Business
Salespeople Are Shifting Away From Traditional Sales Models to This Strategy
As consumers become savvier and increasingly overwhelmed with sales and marketing messages, they've begun to tune out. Here is how to reel them back in.
By Fergal Glynn
Building a Business
To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You
The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
By Eddy Ricci
Building a Business
Here’s How to Tell a Buyer He’s Wrong — Without Losing the Business
'The customer is always right' no longer holds true.
Building a Business
Utilize Technology to Build Intimate Customer Communities
The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
By Lisa Hammitt
Building a Business
3 Secrets to Making Your Online Customer Support a Success
Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
By Larry Alton