Why This Founder Stopped Marketing to Her Target Audience and Went After the 97% Who Weren’t Looking for Her
From “cringe” content to unexpected storytelling, Kristen Corral shares the unconventional playbook behind her brand’s growth.
Opinions expressed by 91成人 contributors are their own.
Key Takeaways
- Don’t lead with labels. Lead with what customers love.
- A welcoming brand can attract people beyond your niche.
- Authentic and “cringe” content often outperforms polished marketing.
Most vegan restaurants market to vegans. does the opposite.
The Las Vegas-based restaurant brand serves plant-based Mexican food, but co-founder says the company never wanted the experience to feel exclusive or overly niche.
鈥淲e don鈥檛 like to advertise that we鈥檙e vegan,鈥 Corral says. 鈥淭he story becomes, 鈥楬ey, we have this really good food. Oh, by the way, it just happens to be vegan.鈥欌
This type of thinking shaped the brand early. Many vegan restaurants, Corral believes, unintentionally market themselves to a very small audience. Some become so focused on vegan identity that customers outside that world stop feeling comfortable walking in.
For Corral, the goal is to reach people outside the 鈥3%鈥 who would never walk into a vegan restaurant in the first place.
鈥淭hey鈥檙e only marketing to the 3% of people that identify as vegan or vegetarian,鈥 Corral said. 鈥淭hen it鈥檚 like preaching to the choir.鈥
Tacotarian is warm and inviting 鈥 bright dining rooms, lots of windows, margaritas, beer, Coca-Cola, and familiar Mexican dishes made their own way. The welcoming approach helped Tacotarian grow from a single Las Vegas restaurant into a six-location brand with restaurants in Las Vegas and San Diego.
Corral said storytelling became important almost immediately because nobody knew who the founders were when they opened their first location in 2018.
鈥淲ithout telling the story of our brand and getting the word out there, how would anyone find us?鈥 Corral said.
That storytelling extends beyond the restaurant itself. Tacotarian posts founder content, behind-the-scenes videos and social media clips designed to make the brand feel approachable instead of intimidating.
The goal, Corral said, is not just reaching vegans. It is reaching people who would never normally walk into a vegan restaurant in the first place.
Why cringe is a good thing
Most restaurant owners know they need to create content for their business, yet some still don’t want to be on camera.
Corral understands that feeling. Even after building all six locations, speaking at TEDx and growing a large social media audience, she says posting videos can still feel uncomfortable.
鈥淚t鈥檚 so cringey,鈥 Corral says. 鈥淓ven today I make a video, and I鈥檓 like, 鈥楾his is the cringiest video I鈥檝e ever made.鈥 But it works.鈥
Corral said videos featuring the founders consistently outperform polished graphics or static restaurant posts, especially on Meta platforms.
In some cases, a screenshot will outperform a video. After testing multiple video campaigns, Corral tried using a simple screenshot pulled from one of the videos as a static ad. It immediately performed better than the previous creative.
Corral said customers respond more to personality than perfection. Sometimes that personality has nothing to do with restaurants at all. One video featuring her dog generated more than 1.5 million views.
Many restaurant owners, Corral believes, overthink content because they are afraid of looking awkward online. Customers are usually looking for signs that a brand feels real and approachable.
And this is how Tacotarian builds community. The company uses polls, founder videos, replies to customer messages, loyalty programs and email engagement to make customers feel connected to the brand beyond the restaurant itself.
鈥淪howing our faces,鈥 Corral says, 鈥淭hat鈥檚 what works really well for us.鈥
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