Nathan Miller Archives

Nathan Miller

Founder and CEO of Rentec Direct

91�� Leadership Network® Contributor

Nathan Miller is a landlord, real estate investor and entrepreneur. In 2009, he founded Rentec Direct, a cloud-based property management software company. Today, he works with over 16,000 landlords and property managers across the U.S. to help them run their businesses effectively and efficiently.

Want to write for 91�� too? Apply to join 91�� Leadership network.

More From Nathan Miller

Building a Business

If I Had to Start Over in 2026, Here’s Exactly How I’d Build a Small Business

Experience teaches lessons you just can't learn in business school, and I've spent 20 years building a company that has grown sustainably, profitably and resiliently. If I had to start over, here are the lessons I wouldn't leave behind.

Human Resources

Most Partnerships Fail — 4 Questions Founders Should Ask to Make Every Business Partnership Last

After two decades of building integrations — and learning from failed partnerships — I've found that asking the right questions upfront can help founders avoid costly missteps and build collaborations that deliver long-term value.

Thought Leaders

These 5 Core Values Are the Secret Behind 20 Years of Growth and Success

Consistency, not constant reinvention, is the secret to lasting success. Here's how five enduring values have fueled my company's growth for nearly 20 years.

Business Model

Your Competitors Are Already Using These 4 Customer Service Strategies — Are You?

It's time to put customers back at the center of growth.

Thought Leaders

5 Lessons I Wish I Didn’t Learn the Hard Way During My 20 Years in Business

Starting a business has been one of the most exciting and fulfilling chapters of my life — but it's also been unpredictable, humbling and often much harder than it looks from the outside. Here are a few pieces of hard-earned wisdom I wish I'd known from day one.

Thought Leaders

Delegating Doesn’t Mean You Lose Control — It Means You Maximize Your Impact. Here’s How to Do It Effectively.

The ability to recognize when to seek help, which tasks to delegate and how to lean on the expertise of others is what separates thriving businesses from those stuck in survival mode.

Business Operations & Logistics

This Is the Real Secret to Exceeding Your Customer’s Expectations

Investing in employee development is a proven strategy for any business striving for long-term success and sustained growth.

Building a Business

3 Tried-and-True Strategies For Small Businesses to Emerge Stronger No Matter What the Economy Looks Like

By focusing on financial stability, adaptability and customer-centric practices, these strategies will help businesses not only weather challenges but emerge stronger.

Building a Business

4 Ways I Grew My Business From Startup to 17 Years of Sustained Success

Whatever the future holds, remembering these four lessons will help sustain and scale your startup to a lasting legacy.

Building a Business

This Review Campaign Took My Company to Almost 5 Stars on Google — Here’s How You Can Replicate It.

By simply following this method, our company's Google rating jumped to 4.9/5 stars in less than four weeks. Here's the exact framework you should follow to reward your team, receive client feedback and improve your social reputation.

Building a Business

How I Eliminated the Sales Funnel By Focusing On This One Business Strategy

It's time to rethink your sales model and focus less on sales and more on service.

Business Ideas

The Top 3 Do’s and Don’ts of Integrating ChatGPT into Your Business

Here are a few essential tips for harnessing the power of AI technology in real estate, property management and other industries.

Building a Business

4 Ways to Provide Excellent Customer Service

Providing excellent customer service is critical for any business that wants to succeed. Here are a few tips on how to build your business with customer service at the center.

Thought Leaders

4 New Year’s Resolutions Every Landlord Should Consider

From investing in technology to investing in employee satisfaction, here are a few things that landlords, property managers — and any business owner — should consider to have a successful 2023.

Thought Leaders

The 3 Skills You Need to Build Better Customer Relationships

91��s can forget precisely who all of their challenging work is for. These are a few simple skills you need to master to build strong customer relationships.

Business Branding

Want Success? Define Your Company Values

Whether you're creating a new company or refreshing a business, make it a practice to assess your company's core values and traditions.

Thought Leaders

This Simple Leadership Tactic Will Keep Your Employees Happy and Productive

The Great Resignation is still with us, which makes it additionally vital to create spaces and cultural environments in which employees feel motivated to put their best foot forward.

Thought Leaders

3 Pieces of Business Advice for My Younger Self

With the right mindset, there are many different paths to success.

Building a Business

Beyond Corporate Metrics: How to Build Client Satisfaction From the Ground Up

No matter how brilliant your product or service is, you simply won't see maximum growth and business performance if your customer support and client satisfaction are being neglected.

Building a Business

How to Bootstrap Your Way to a Debt-Free Company

If you can scale your expectations and business model to grow with revenue, you will increase your chances of building a debt-free company.

91��

Nathan Miller

More From Nathan Miller

If I Had to Start Over in 2026, Here’s Exactly How I’d Build a Small Business

Most Partnerships Fail — 4 Questions Founders Should Ask to Make Every Business Partnership Last

These 5 Core Values Are the Secret Behind 20 Years of Growth and Success

Your Competitors Are Already Using These 4 Customer Service Strategies — Are You?

5 Lessons I Wish I Didn’t Learn the Hard Way During My 20 Years in Business

Delegating Doesn’t Mean You Lose Control — It Means You Maximize Your Impact. Here’s How to Do It Effectively.

This Is the Real Secret to Exceeding Your Customer’s Expectations

3 Tried-and-True Strategies For Small Businesses to Emerge Stronger No Matter What the Economy Looks Like

4 Ways I Grew My Business From Startup to 17 Years of Sustained Success

This Review Campaign Took My Company to Almost 5 Stars on Google — Here’s How You Can Replicate It.

How I Eliminated the Sales Funnel By Focusing On This One Business Strategy

The Top 3 Do’s and Don’ts of Integrating ChatGPT into Your Business

4 Ways to Provide Excellent Customer Service

4 New Year’s Resolutions Every Landlord Should Consider

The 3 Skills You Need to Build Better Customer Relationships

Want Success? Define Your Company Values

This Simple Leadership Tactic Will Keep Your Employees Happy and Productive

3 Pieces of Business Advice for My Younger Self

Beyond Corporate Metrics: How to Build Client Satisfaction From the Ground Up

How to Bootstrap Your Way to a Debt-Free Company

More Authors You Might Like

Michael Dent

Andrew Albert

Tonia Ryan