Tech
‘Please Hold’ is Officially Cancelled — How to Future-Proof Your Customer Service for Gen Z and Beyond
Customers are increasingly expecting better service. Younger generations are leading the way.
Mike Murchison
CEO and Co-Founder of Ada
91³ÉÈË Leadership Network® Contributor
Mike Murchison is CEO and co-founder of Ada, the world's leading customer service AI platform. Founded in 2016, Ada automates billions of customer interactions for brands like Meta, Verizon and Square.
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