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Asking this question forces you to accept whatever has happened and to shift your mentality towards harnessing it in a constructive manner.

Here are a few phrases you can use to help in those challenging moments that could escalate into conflict.

From making job offers to closing deals, building a business can feel like a never-ending sequence of negotiations. But it doesn't need to be an awful experience.

If you want to be taken seriously, you need to be deliberate about your business style.